Jayabaj's Privacy Policy — Your data is safe with us

Welcome to Jayabaj. This Privacy Policy ("Policy") explains how the Jayabaj platform collects, uses, and protects your personal information. By registering an account or using the platform, you agree to this Privacy Policy.

Jayabaj believes your personal data is a valuable asset. That is why we are always transparent about what information we collect, why we collect it, and how it is used. Our privacy policy is built to meet international standards.

Jayabaj's privacy policy is published in English for our Bangladeshi users. If any section is unclear, reach out to our support team — they are always ready to help.

Jayabaj only collects information that is necessary. Collecting excessive or irrelevant data goes against our policy. Below are the three categories of information we collect:

Information you provide directly

• Full name and date of birth (for identity verification)
• Email address and mobile number
• Current and Permanent Address
• National ID or passport number (for KYC verification)
• Payment method details (mobile banking or bank account number)

Automatically Collected Information

• IP address and device type
• Browser and Operating System Information
• Activity logs on the platform (login times, game history, etc.)
• Cookies and session data

Transaction-Related Information

• Deposit & Withdrawal History
• Bonus & Promotion Usage Records
• Game Betting History & Results

Jayabaj uses the data it collects for the purposes outlined below. Each use is specific and necessary:

Jayabaj will never use your data for any purpose beyond those listed here. If we ever need to use your information for a new purpose, you will be notified in advance and your consent will be obtained where required.

Jayabaj never sells your data. However, your information may be shared with trusted third parties in specific circumstances:

• Payment Providers: Only the information necessary to process a transaction is shared.
• Identity Verification Services: With licensed agencies for completing the KYC process.
• Regulatory Authority: To relevant authorities to fulfill legal obligations.
• Technology Partners: Software and service providers required to operate the platform.

Every third party we share information with operates under strict confidentiality agreements. They are not permitted to use your data beyond what Jayabaj has authorized.

Jayabaj uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your experience on the platform.

Cookie types and purposes

• Essential cookies: Essential for the platform to function properly. Disabling these will prevent you from using the site.
• Functional cookies: Remembers your preferences and settings (such as language selection).
• Analytics Cookies: Monitors platform usage to help improve our services.
• Security Cookies: Detects and prevents fraudulent activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features to not work properly.

Jayabaj does not retain your data longer than necessary. How long we keep it depends on the type of information and applicable legal requirements:

• Active account data: Retained for as long as the account remains active.
• Transaction records: Retained for up to 7 years as required by legal obligations.
• KYC documents: retained for up to 5 years after account closure to meet regulatory requirements.
• Cookies and session data: typically deleted within 30 days to 1 year.
• Support tickets and chats: May be retained for up to 2 years after resolution.

Jayabaj believes you have full rights over your own data. Your key rights are described in detail below:

• Right to Access Your Data: You can find out at any time what data Jayabaj holds about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: In some cases, you can ask us to restrict how we use your data.
• Right to Data Portability: You can request your data in a structured, portable format.
• Right to object: You may object to the use of your data for specific purposes.
• Right to Withdraw Consent: You may withdraw your consent at any time.

Jayabaj is strictly prohibited for users under 18. We never knowingly collect information from minors or allow them to open an account.

• Age verification is conducted at the time of registration.
• Age is verified through identity documents during the KYC process.
• Any account found to belong to a minor is closed immediately upon discovery.
• Verification may be re-initiated on accounts flagged as suspicious.

Jayabaj follows the highest industry security standards to protect your data. Our security framework operates across multiple layers:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall Protection: Advanced server-level firewalls are in place to prevent unauthorized access.
• Regular Security Audits: Third-party specialists conduct regular security audits of our systems.
• Anti-fraud system: Suspicious activity is automatically detected and blocked.
• Data Backup: Regular backups are stored in a secure location to ensure your data is never lost.

If you notice any security issue or suspicious activity, report it to our support team immediately. Action will be taken promptly.

Jayabaj may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:

• For minor changes, only the date at the top of the page will be updated.
• For major changes, you will be notified via email and platform notifications.
• At least 7 days' notice will be given before any changes take effect.
• Continued use of Jayabaj after any changes will be considered acceptance of the updated policy.

To obtain a previous version of our Privacy Policy, please contact the support team. We keep records of all prior versions.

If you have any questions, complaints, or wish to exercise your data rights regarding our Privacy Policy, please contact us:

For data rights requests, we may verify your identity to ensure that information is only disclosed to the right person. This is done to protect your data.